CIOs Increasingly Happy With Success Of Digitization –– Study

Edited by Ingo Becker

CIOs are happier with the success of digitization measures. Security aspects are now moving forward, influenced by the General Data Protection Regulation (DSGVO). But they are less likely to report digitization issues than a year ago. These are the main findings of Capgemini IT Trends 2018 study. Informations were collected during the 16th annual survey when 121 IT managers from companies in Germany, Austria and Switzerland were interviewed.

Trending In IT At Germany, Austria, Switzerland

Digitization continues to be very important for companies: More than a third of the Chief Information Officers (CIOs) in Germany, Austria and Switzerland (i.e. DACH region) describe it as successful for their company, more than five percent as very successful – both answers in total nearly 40 percent. In their estimation, they have achieved the most in increasing efficiency in day-to-day business and securing the company’s market position. On the other hand, they are still hard at developing new business areas.

In addition, now significantly fewer CIOs report problems with digitization. The ratio fell to 63 percent from 73 percent in the previous year. The biggest hurdle is still the lack of staff, followed by inflexible business processes and the limited adaptability of legacy systems.

– Source / Video: Capgemini Group via YouTube

Applications And Security For The Win

In the 2018 study (answers as of autumn 2017), the main focus will be on applications and on increasing IT security. More than 50 percent of respondents said they were streamlining their application portfolio, migrating applications to the cloud, and further improving multi-device support. To increase security this year, their automation as well as Privacy by Design will be promoted. Additionally, Predictive Analytics and Intelligent Things are on the to-do list of more than 50 percent of study participants.

Digitization Changes Business Processes

According to the CIOs, digitization is changing the business models in almost every industry and on average 63 percent of all business processes in a company. Production and operations are most affected, followed by marketing, sales and customer relations as well as cross-departmental functions. In addition, more than 40 percent of legacy applications need to be customized. The main causes for this are the reorganization of processes, the linking of data and the closing of process gaps.

How Interdisciplinary Cooperation Enables Digitization

For the success of digitization, people seem to be more important than technologies. After all, CIOs consider the establishment of interdisciplinary teams of IT and technical specialists as the most important measure to ensure that digitization succeeds. In second place is the targeted recruiting of employees with the corresponding know-how. Third and fourth place are followed by networking and data analytics. The study’s participants do not think much of exchanging information with third parties, even though they have little experience with this. If anything, they buy data or share it with partners and customers.

IT Security Influenced By Data Protection, Regulation

The progressive digitization and the deadline for the implementation of the General Data Protection Regulation (Datenschutzgrundverordnung, DSGVO) ensure that IT security is assigned an extremely high importance. Key topics this year include security automation, privacy by design, predictive analytics, BYOx security, application portfolio rationalization, and perimeter security.

Overview on CIOs’ present fields work:

Capgemini IT Trends study 2018 fields of work

Overview on IT trend topics 2018:

Capgemini IT Trends Study 2018

– Source / Infographics: Capgemini

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